FAQs

Giftlah partners with global suppliers in order to provide you the best prices and a unique global shopping experience.Yes, we will provide tracking number that provided by our global suppliers & we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in difference countries, your item may take 10 - 20 Working Days to arrive. Please do not panic if it does not show up immediately, it's on its way :)


How much is the shipping fee?
◦This depends on the product ordered, the total weight, and where we're shipping to. 


How long will it takes to receive my product ?
◦This depends on the product ordered. Most items will arrive in about 3-5 weeks. If you're still not sure, just email us. We're happy to help.


Is there any tracking number provided after the purchase ?
◦ Yes, we will provide tracking number that provided by our global suppliers. We will update the tracking number once our system updated and we offer 100% satisfaction guarantee if you are having a problem with your order. Do not panic if late delivery and email us for more information. 

Why I only receive one unit of the products when I ordered three of them ?
◦We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)


Why have I not received any order confirmation details? 
◦Sometimes, our customers may have accidentally inserted the wrong email. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.

If you believe you may have entered a wrong email please contact us and we will fix it for you.


What is your refund policy?

◦We offer a 100% Satisfaction Guarantee within 14 days after you receive your items - Which means we will refund your money if you are for any reason not satisfied with your order within 14 days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.


◦In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!


How do I contact you?

◦If you have any questions that are not on this FAQ page, please email us at
doreen@giftlah.com where we will promptly get back to you :)